Troubleshooting
Find solutions to common issues, error messages, and technical problems to get back up and running quickly.
9 articles
Why can't I create or fund a card?
Why hasn't my deposit reflected?
Why was my card transaction declined?
Why can't I access a feature I expect to have?
My account has been suspended — what do I do?
Why is my KYC/KYB taking long?
What do transaction statuses mean?
What is a transaction reversal?
How to contact PIL support