Why can't I access a feature I expect to have?

Verification not complete
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All features are locked until identity verification (KYC) is approved. Business accounts also require KYB. Tap any feature button and you will be directed to complete verification.
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Insufficient role or permissions
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Your role may not include the feature you are trying to access. Contact your account owner or admin to review your permissions. See [Roles explained] for a full breakdown.
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Account suspended
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If your account has been suspended, you will not be able to access PIL. Contact your organization admin or PIL support at [email protected].