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How to freeze, unfreeze, and terminate a card

To freeze a card:

  1. Go to Cards and select the card.

  2. Open "Card Settings" and tap "Freeze card".

  3. Enter your 4-digit PIN to confirm.

A frozen card cannot be used for payments. All other card settings remain accessible.

To unfreeze a card:

  1. Go to Cards and select the frozen card.

  2. Open "Card Settings" and tap "Unfreeze card".

  3. Enter your 4-digit PIN to confirm.

To terminate a card:

  1. Go to Cards and select the card.

  2. Open "Card Settings" and tap "Terminate card".

  3. Enter a reason for termination.

  4. Enter your 4-digit PIN to confirm and tap "Terminate Card".

Please Note: Termination is permanent. The card cannot be reactivated. Any remaining balance is automatically moved to your master wallet.

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